01 Contact
Who to write to.
We answer by email. No chatbot, no premium-rate number, no Telegram channel — that is precisely where fraudsters impersonate us.
01
Customer support
Top-ups, cards, declined payments, billing. Reply within 24 h.
Write to support
For a top-up that hasn't arrived, include the transaction hash: it is what lets us find the operation in minutes rather than days.
What we will never ask you for
- Your password, under any circumstances
- A one-time code from your authenticator app
- A payment to "unlock" or "verify" an account
- Installation of remote-access software
- To continue the conversation on Telegram, WhatsApp or Discord