What people ask us.

Any adult natural person residing in a country where we operate. The list of supported countries is in the terms and conditions and changes as our regulatory obligations evolve.

Two minutes. No identity verification is required: you create an account and top up straight away.

Not yet. Accounts are for individuals. A business offering requires a different onboarding file — beneficial owners, articles of incorporation, proof of activity — which we do not handle today.

No. One account per person. Multiple accounts we detect are merged or closed: this is a monitoring obligation, and limit circumvention is exactly what it targets.

From Settings → Account → Closure. Any remaining balance is returned by transfer to an account in your name. Closure is free; only outgoing transfer fees apply. Allow five working days.

Use one of the backup codes issued when you enabled it. If you have lost those too, contact support: we will verify account ownership before resetting access. Allow three to five working days, with the account frozen during review.

Below that threshold, network fees and processing costs represent such a large share of the amount that the operation loses its point for you. Rather than a flat fee that would eat the top-up, we set a readable floor.

$10,000 per operation. Above that, split it or write to us: large amounts require extra checks we would rather anticipate than trigger mid-transfer.

From fifteen seconds on Solana to an hour on Bitcoin when the network is busy. The credit is immediate once the required confirmations are reached.

Sometimes recoverable, never guaranteed. If the funds landed on an address whose key we hold on a compatible chain, manual recovery is possible: several working days and a $25 fee, charged only on success. If the address does not exist on that network, the funds are permanently lost. Neither we nor anyone else can return them: that is a property of blockchains, not a commercial policy.

Funds arriving after the 30-minute window are credited at the rate on receipt, not the locked rate. Write to us with the transaction hash: reconciliation is manual, free, and handled within two working days.

A shortfall of up to 1% is absorbed and credited normally. Beyond that, the invoice fails and the amount actually received is credited after manual review, within two working days. An overpayment is always credited in full.

A notification can be lost. Our server queries the processor on its own after a minute and catches up the status. If nothing changes after an hour, contact support with the hash: in this scenario funds are never lost, only late.

From a wallet you own, yes. Top-ups from a third party are blocked: we must be able to tie the origin of funds to the account holder. Sending from an exchange account in your name is fine.

It is locked for the 30 minutes the invoice is valid. If you send within that window, that rate applies regardless of how the market moves. After it expires, the rate on receipt applies.

Before sending, yes: just let the invoice expire. After sending, no. A transaction confirmed on a blockchain is irreversible by construction. Once credited, the amount stays on your balance and can be transferred to your bank.

No. Monero, shielded Zcash and equivalents are not accepted: we must be able to trace the origin of funds to meet our obligations. This is not a judgement on those technologies, it is a constraint of our status.

No, and nobody can. A card bears the name of the institution that issues it; a third party cannot issue in the name of a bank it does not act for. What you can choose is the issuing region: a European, US or Hong Kong BIN. That is the parameter that determines merchant acceptance, and it is almost always the real need behind the question. A site offering to "generate a Revolut card" or "a Bank of America card" is a scam.

The BIN tells the merchant which country issued the card, and some services accept only domestic cards. A US hosting provider may refuse a European card; a European platform may require an EEA card for compliance reasons; an Asian merchant may accept neither. The Hong Kong BIN covers that third case, and services billed in HKD. Choosing the right region avoids those refusals — that is the only effect, and it is real.

The most common causes, in order: insufficient balance including conversion fees; the card's monthly limit reached; card frozen from your account; 3-D Secure code not confirmed in time — check your spam folder, it arrives by email; a merchant refusing prepaid cards, typically for a deposit; a blocked merchant category. The transaction ledger shows the exact reason for every decline.

No. All our cards are virtual, and a virtual card cannot withdraw cash. We do not issue physical cards. Some contactless ATMs accept a payment from the phone wallet, but that depends on the machine and on the bank operating it: we cannot promise it.

Yes. Recurring charges are accepted as long as the balance allows. Good practice: dedicate one card per subscription. To cancel, you then only freeze that card without touching anything else.

Yes, both. Once the card is in your phone wallet you pay contactless in store. The terminal cannot tell it from a physical card.

A card created for one payment and destroyed afterwards. The merchant never gets a reusable number — useful on a site you don't know, or for a free trial you don't want turning into a subscription.

As many as you like. Virtual cards are free and unlimited, and so are single-use cards. It is in fact the good practice: one card per ad network, one card per subscription, one single-use card per one-off purchase.

No. The card is personal and its holder must be the verified account owner. Lending your card breaches the terms and exposes the account to closure.

Gambling, leveraged trading, buying crypto-assets by card, and the categories prohibited by the issuing institution. These restrictions are imposed by the issuing programme, not chosen by us.

Yes, from the transaction detail. The procedure follows payment network rules: allow 30 to 90 days. We do not charge for raising a dispute, whatever the outcome.

Our 1.5% commission, plus the network fee your wallet pays directly to the chain. On $200 in USDT TRC-20: $3.00 commission and roughly $1.10 network fee, so 2.05% in total.

No. The rate applied is the processor's, shown on the invoice before you send anything. Our revenue is the commission, on a separate line. A margin hidden in the rate would be an elegant way to charge more without saying so — we don't want it.

No, never. A decline costs nothing. Charging for the failure of an operation the customer could not complete strikes us as hard to justify.

If you pay in a currency other than the card's, the amount is converted at the payment network rate plus our 0.9% margin. The breakdown appears on every ledger line.

Because plans mostly serve to make comparison difficult. Three columns, fifteen rows, and the real price depends on a cell nobody reads. We charge 1.5% on top-up and nothing else: that is easier to check, including against us.

No, neither the first nor the hundredth. All our cards are virtual, free and unlimited, single-use cards included. There is nothing to pay to get a card, at any point.

Customer balances are safeguarded at the issuing institution, in segregated accounts separate from our own funds. They are not part of our assets and therefore cannot be seized by our creditors. Worth noting, because it is rarely written: electronic money is not a bank deposit and is not covered by a deposit guarantee scheme.

No. They are converted on receipt. There is no BuyVirtualCards wallet holding customer assets — so no treasure to steal. That is a deliberate architectural choice.

No. Card data is held by the issuing institution in its PCI-DSS environment. When you display it, it is fetched on the fly into an isolated frame. We keep the last four digits, the network, the expiry and the card's state.

Yes, before the first top-up. Authenticator app or physical key. SMS is not offered as a sole factor: SIM swapping is too widespread to pretend it protects anything.

We will never contact you first on Telegram, WhatsApp or Discord. We never ask for your password, a one-time code, or a payment to "unlock" an account. When in doubt, don't click: open the site by typing the address yourself.

In this order: freeze all your cards from the dashboard, change your password, revoke active sessions in Settings → Security, then write to support with the subject "compromised account". Those messages go to the front of the queue.